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Albuquerque Hotel


Hotel Reservations

  • Do I need a credit card to make a hotel room reservation?

    A credit card is required at the time you make a reservation to book your room . Your card will not be charged until your visit.
  • What is the reservations cancellation policy? Is there an early departure fee?

    Room reservations may be canceled up to 24 hours prior to arrival (unless otherwise stated on special packages). Our early departure fee is the first night room charge plus tax.
  • What are the taxes for a hotel stay?

    All hotel bookings are subject to taxes including Albuquerque Lodger's Tax of 5% and the NM Gross Receipts Tax of 8.1875%. (Tax rate subject to change)
  • How do I make reservations for a group (family reunion, club, etc.)?

    Call our reservations department at 1-866-505-7829 to make group reservations, or book online with your special code or group code provided by the group. If you are looking to book a group with a special rate please contact our sales department at 505-843-6300 or 1-866-505-7829.
  • How do I view my hotel reservations online?

    If you booked your reservation through our system online then enter book now on the booking engine at the top. Once in the system click on the text "Find Reservation" in the upper right corner and enter you e-mail address and confirmation number. You can also call the hotel to check your reservation at 1-866-505-7829 or 505-843-6300.
  • How do I modify or cancel my reservation?

    To cancel or modify the reservation please call Hotel Albuquerque at 1-866-505-7829 or 505-843-6300. If you booked your reservation through our website booking engine online then enter book now on the booking engine at the top. Once in the system click on the text "Find Reservation" in the upper right corner and enter you e-mail address and confirmation number.
  • I forgot/lost my confirmation number. How do I find it?

    Please call Hotel Albuquerque's reservations department at 1-866-505-7829 or 505-843-6300.
  • Is there a minimum age requirement to make a reservation?

    Guests must be at least 21 to make a reservation or have an active military ID if under 21.
  • How do I make a special request regarding my stay?

    Please click the link within the confirmation email that says "Special Request" or call hotel directly at 1-866-505-7829 or 505-843-6300.
  • I have questions about my bill. Who do I contact?

    Please call our accounting department at Hotel Albuquerque at 1-866-505-7829 or 505-843-6300.

Hotel Information

  • What is check in and check out time?

    Check in time is 3pm and checkout is at 12:00 pm (noon)
  • Does the hotel have free Wi-Fi internet access? How do I connect?

    Yes, all Heritage Hotels & Resorts offer complimentary wireless internet access. To connect to our free Wi-Fi system simply select the network titled Hotel Albuquerque from your Wi-Fi access port. The Wi-Fi does not require a login.
  • Is there a business center?

    Yes, we have a business center with computer access available for a fee.
  • How do I print out a document from my computer at the hotel?

    You can print out documents by contacting the front desk or accessing the business center.
  • Can you help me check-in for a departing flight the day before?

    We're happy to help you check-in and print boarding passes for your flight at the front desk.
  • What amenities do your hotels have?

    We have variety of hotel amenities- for more details please see http://www.hotelabq.com/albuquerque-hotel-features.aspx
  • Does this hotel accept pets?

    No, we do not accept pets but our sister Albuquerque property, Nativo Lodge, does. www.NativoLodge.com
  • I want flowers, chocolates, champagne, wine or gifts sent to the room. How do I do this?

    Please call our the front desk of the hotel directly at 1-866-505-7829 or 505-843-6300.
  • Does the hotel have a place to workout? What equipment is available and what are the hours?

    We have a fitness center open 6am to 10pm daily that includes a treadmill, elliptical trainer, weight machines and scale.
  • Does the hotel have a pool?

    We have an outdoor pool open seasonally that is 25 meters for lap swimming. We also have an outdoor Jacuzzi.
  • Do you offer connecting rooms?

    We have some connecting rooms available, to reserve them please call us at 1-866-505-7829 or 505-843-6300.
  • Does the hotel offer roll-away beds? How do I reserve them?

    We do offer roll-away beds in king rooms only, to reserve them please call us at 1-866-505-7829 or 505-843-6300.
  • Do you have coffee makers, refrigerators or microwaves available in the rooms? Is there a fee for these?

    Every room has a 4-cup coffee maker. Our Junior Suites have refrigerators. We do not have microwaves. There are no fees for these if booked with the right room type.
  • How do I find out about events going on at the hotel?

    Visit our Facebook page or our Events page to see what's happening during your visit. https://www.facebook.com/hotelabq
  • How many people can stay in a room?

    We allow up to two people in our king rooms and up to four people in our double rooms and suites.
  • Do you allow smoking on the property or in the rooms?

    We are a non-smoking property and do not permit smoking in the rooms.
  • Do you offer ADA wheelchair accessible rooms?

    We do have ADA accessible room, please request this when making your reservation.
  • How can I leave feedback after my stay?

    We'd love to hear about your stay, please contact us on Google or Trip Advisor to leave feedback

Transportation/Directions

  • What are directions to the hotel and the cross streets?

    We're the largest full-service hotel located in Historic Old Town. The cross streets are Rio Grande Blvd and Bellamah Ave. See location info http://www.hotelabq.com/albuquerque-new-mexico-hotel.aspx
  • Does the hotel have a shuttle?

    No, Hotel Albuquerque does not have a shuttle.
  • Do you have onsite parking? Is there parking fees?

    We offer ample complimentary on-site parking at Hotel Albuquerque.
  • How far is the hotel from the airport?

    We are just 8 miles or about 10 minutes from the Albuquerque International Airport (Sunport). Take I-25 North and I-40 West to Rio Grande Blvd as the most direct route to take from the Airport to the hotel. See our Directions page for more details. http://www.hotelabq.com/albuquerque-new-mexico-hotel.aspx
  • What public transportation options are available in the city?

    ABQ Ride is the city's public transportation system http://www.cabq.gov/transit/routes-and-schedules, the New Mexico Rail Runner Express is a commuter train to Santa Fe http://nmrailrunner.com/ Taxi service in Albuquerque is called on the phone to arrange pick-ups.

City Information

  • What is the weather like?

    Albuquerque is located in the high desert and not as hot as Arizona, Texas or other Southwestern destinations. Warm days don't seem as hot due to our very low humidity followed by cool desert nights. We get very little rain and when it does rain it often clears up quickly. July is the warmest month and January is the coolest with August being the wettest month. See the chart for averages.
  • What should I wear when visiting?

    Albuquerque is a casual town and even the most luxurious restaurants will accept patrons in business-casual attire. In general dress for comfort for the activity you are planning and bring a light sweater or jacket for the evenings as it can get cooler even in the summer months.
  • What should I pack?

    Our low humidity and high altitude means you'll need to stay hydrated when visiting and we recommend you bring along sunscreen, lotion and lip balm. Don't forget to drink lots of water to stay hydrated throughout your visit.
  • What are the nearby attractions and things to do?

    We're located in the heart of Old Town within walking distance of seven museums, botanical gardens, aquarium and 100+ shops and galleries. There is no better location to stay at when visiting Albuquerque. For more info see: http://www.hotelabq.com/albuquerque-things-to-do.aspx

Meetings/Events/Weddings

  • How to I get a quote for a meeting, event or wedding?

    Contact our friendly sales department at 505-843-6300 or e-mail mrickman@hhandr.com or complete our RFP form. http://www.hotelabq.com/meetings/albuquerque-meeting-room.aspx
  • Do you offer special group rates?

    Yes, we offer specials for groups. Contact our friendly sales department at 505-798-4360 or e-mail SalesNL@hhandr.com or complete our RFP form. URL
  • How many people can fit for a meeting or wedding at this hotel?

    Hotel Albuquerque has a variety of meeting spaces to accommodate functions of various sizes depending on the set of the room. We can accommodate weddings up to 1,000 people or meetings that are 1,500 or larger.
  • Do you have a wedding chapel or place for wedding ceremony onsite?

    Yes, we have an on-site non-denominational Southwestern style chapel that seats up to 160 guests. We also offer an outdoor courtyard pavilion next to our Spanish Gardens that can seat up to 300 guests and is perfect for outdoor ceremonies. We also have our ballrooms and Casa Esencia for additional spaces to consider for wedding ceremonies.

Dining/Nightlife

  • Does the hotel have a restaurant and/or bar? When is it open?

    The hotel has two on-site restaurants and two bar lounges. Our casual dining eatery, Cafe Plazuela is open daily from 6am - 10:30pm and also has a cantina on-site. Our fine dining restaurant, Cristobal's is open Tuesday-Saturday form 6:00pm - 9:30pm. Our bar lounge, Qbar is open on Tuesday- Wednesday from 4pm - 11pm, Thursday-Friday from 4pm - 2am and Saturday from 6pm-2am. For information on what's happening at QBar see our Facebook page https://www.facebook.com/QbarABQLounge
  • Does the hotel offer room service? What are the hours?

    We do offer daily room service from 6am - 11pm.
  • Is breakfast included with my room rate?

    Breakfast is not included with a regular booking unless you are booking a special package that includes breakfast in the rate. Too see our available packages visit our Specials & Packages page http://www.hotelabq.com/special-pkg/albuquerque-vacation-packages.aspx
  • Are there other restaurants and bars near the hotel?

    There are numerous restaurants and bars within walking distance of the hotel in Old Town including some local favorites and also there is a Starbucks and other coffee shops nearby.
at all heritage hotels
and resorts
Albuquerque New Mexico Hotel FAQs