Hotel Reservations | Hotel Information | Transportation/Directions
City information | meetings/events/weddings | Dining & nightlife


hotel reservations

  • Do I need a credit card to make a hotel room reservation?

    A credit card is required at the time you make a reservation to book your room. Your card will not be charged until your visit.

  • What is the reservations cancellation policy? Is there an early departure fee?

    Room reservations may be canceled up to 24 hours prior to arrival (unless otherwise stated on special packages). Our early departure fee is the first night room charge plus tax.
  • What are the taxes for a hotel stay?

    All hotel bookings are subject to taxes including the Albuquerque Lodger's Tax of 5% and the NM Gross Receipts Tax of 8.1875%. Please note: tax rates are subject to change.
  • How do I make reservations for a group (family reunion, club, etc.)?

    Call our reservations department at 1-866-505-7829 to make group reservations, or book online with your special code or group code provided by the group. If you are looking to book a group with a special rate please contact our sales department at 505-843-6300 or 1-866-505-7829.
  • How do I view my hotel reservation online?

    If you booked your reservation through our system online then enter "Book now" on the booking engine at the top. Once in the system, click on the text "Find Reservation" in the upper right corner and enter your e-mail address and confirmation number. You can also call the hotel to check your reservation at 505-843-6300 or 1-866-505-7829.
  • How do I modify or cancel my reservation?

    To cancel or modify the reservation please call Hotel Albuquerque at 505-843-6300 or 1-866-505-7829. If you booked your reservation online through our website booking engine, then enter "Book Now" on the booking engine at the top. Once in the system click on the text "Find Reservation" in the upper right corner and enter your e-mail address and confirmation number.
  • I forgot/lost my confirmation number. How do I find it?

    Please call Hotel Albuquerque's reservations department at 505-843-6300 or 1-866-505-7829.
  • Is there a minimum age requirement to make a reservation?

    Guests must be at least 21 to make a reservation, or have an active military ID if under 21.
  • How do I make a special request regarding my stay?

    Please click the link within the confirmation email that says "Special Request" or call us directly at 505-843-6300 or 1-866-505-7829.
  • I have questions about my bill. Who do I contact?

    Please call our accounting department at Hotel Albuquerque at 1-866-505-7829 or 505-843-6300.

Hotel information

  • What is check in and check out time?

    Check in time is 3 p.m. and check out time is 12 p.m. (noon).
  • ​Does the hotel have free Wi-Fi internet access? How do I connect?

    Yes, all Heritage Hotels & Resorts offer complimentary wireless internet access. To connect to our free Wi-Fi system simply select the network titled "Hotel Albuquerque" from your Wi-Fi access port. Our Wi-Fi does not require a login.
  • ​Is there a business center?

    Yes, we have a business center. Computer access is available for a fee.
  • How do I print out a document from my computer at the hotel?

    You can print out documents by contacting the front desk or accessing the business center.
  • ​Can you help me check in for a departing flight the day before?

    We're happy to help you check in and print boarding passes for your flight at the front desk.
  • ​What amenities do your hotels have?

    We have variety of hotel amenities. For more details please see our Amenities Page.
  • Does this hotel accept pets?

    No, we do not accept pets but our sister Albuquerque property, Nativo Lodge, does.
  • ​I want flowers, chocolates, champagne, wine or gifts sent to the room. How do I do this?

    Please call the hotel front desk at 1-866-505-7829 or 505-843-6300.
  • ​Does the hotel have a place to exercise? What equipment is available and what are the hours?

    Our fitness center is open 6 a.m. to 10 p.m. daily. It features a treadmill, elliptical trainer, weight machines and a scale.
  • ​Does the hotel have a pool?

    We have a 25-meter outdoor pool open seasonally. We also have an outdoor hot tub Jacuzzi.
  • ​Do you offer connecting rooms?

    We have some connecting rooms available. For reservations please call us at 1-866-505-7829 or 505-843-6300.
  • Does the hotel offer roll-away beds? How do I reserve them?

    We offer roll-away beds in king rooms. To make a reservation, please call us at 1-866-505-7829 or 505-843-6300.
  • ​Do you have coffee makers, refrigerators or microwaves available in the rooms? Is there a fee for these?

    Every room has a 4-cup coffee maker. Our Junior Suites have refrigerators. We do not have microwaves. There are no additional fees.
  • How do I find out about events at the hotel?

    Visit our Facebook Page to see what's happening during your visit.
  • How many people can stay in a room?

    We allow up to two people in our king rooms and up to four people in our double rooms and suites.
  • ​Do you allow smoking on the property or in the rooms?

    We are a non-smoking property and do not permit smoking in the rooms.
  • ​Do you offer ADA wheelchair accessible rooms?

     We do. Please specify your need for an ADA wheelchair accessible room when making your reservation.

  • ​How can I leave feedback after my stay?

    We'd love to hear about your stay. Please contact us on Google or Trip Advisor to leave feedback.

transportation/directions

  • What are directions to the hotel and the cross streets?

    We're the largest full-service hotel located in Historic Old Town. The cross streets are Rio Grande Boulevard and Bellamah Avenue. See Location Info for more details.
  • ​Does the hotel have a shuttle?

    Hotel Albuquerque does not have a shuttle.
  • ​Do you have onsite parking? Is there parking fees?

    We offer ample complimentary on-site parking at Hotel Albuquerque.
  • ​How far is the hotel from the airport?

    We are just 8 miles (about 10 minutes) from the Albuquerque International Airport (Sunport). Take I-25 North and I-40 West to Rio Grande Boulevard, and head south. We are on the east side of Rio Grande Boulevard.

     direct route to take from the Airport to the hotel. 

  • What public transportation options are available in the city?

    ABQ Ride is the city's public transportation system. The New Mexico Rail Runner Express is a commuter train to Santa Fe and other cities north (and south) of Albuquerque. There are several taxi services in Albuquerque.

City information

  • What is the weather like?

    Albuquerque is located in the high desert. It is not as hot as Arizona, nor as humid as Texas. Days are warm and dry, followed by cool desert nights. We get very little rain and,when it does rain, it often clears up quickly. July is the warmest month, January is the coolest, and August is -- traditionally -- the wettest month of the year. 
  • ​What should I wear when visiting?

    Albuquerque is a casual town and even the most luxurious restaurants will accept patrons in business-casual attire. In general, during the summer months, dress for comfort for the activities you are planning and bring a light sweater or jacket for the evenings. It can get cool even in the summer months. Winters run colder, so be sure to bring something warm to wear. If you are planning on going to the mountains, know that temperatures drop considerably at the higher altitudes.
  • ​What should I pack?

    Our low humidity and high altitude means you'll need to stay hydrated when visiting. We recommend you bring along sunscreen, lotion and lip balm. Don't forget to drink lots of water to stay hydrated throughout your visit.
  • What are the nearby attractions and things to do?

    We're located in the heart of Old Town within walking distance of seven museums, botanical gardens, the aquarium and 100+ shops and galleries. There is no better  location to stay at when visiting Albuquerque. 
  • How large is Albuquerque?

    Albuquerque is spread across 190 square miles of land with a growing metro population of 800,000+ residents.

Meetings/events/weddings

  • How do I get a quote for a meeting, event or wedding?

    Contact our friendly sales department at 505-843-6300, e-mail charris@hhandr.com, or complete our RFP form. See our Meetings & Weddings Page for more info.
  • ​Do you offer special group rates?

    Yes, we offer specials for groups. Contact our friendly sales department at 505-843-6300 e-mail charris@hhandr.com or complete our RFP Form.
  • ​How many people can be accommodated for a meeting or wedding at this hotel?

    Hotel Albuquerque has a variety of meeting spaces to accommodate functions of various sizes depending on the set of the room. We can accommodate weddings of up to 1,000 people or meetings that are 1,500 attendees or larger.
  • ​Do you have a wedding chapel or place for wedding ceremony onsite?

    Yes, we have an on-site non-denominational Southwestern style chapel that seats up to 150 guests. We also offer an outdoor courtyard pavilion next to our Spanish Gardens that can seat up to 300 guests and is perfect for outdoor ceremonies. We also have our ballrooms and Casa Esencia for additional spaces to consider for wedding ceremonies.

Dining & nightlife

  • Does the hotel have a restaurant and/or bar? When is it open?

    The hotel has one on-site restaurant and two bar lounges. For additional details see our Dining and Nightlife page.
  • ​Does the hotel offer room service? What are the hours?

    We offer daily room service from 6 a.m.  to 11 p.m.
  • ​Is breakfast included with my room rate?

    Breakfast is not included with a regular booking unless you are booking a special package that includes breakfast in the rate. For more information visit our Specials & Packages Page.
  • Are there other restaurants and bars near the hotel?​

    There are numerous restaurants, bars and coffee shops within walking distance of the hotel in Old Town.

Contact us

  • What if I have more questions?

    If you have any other questions, please call us at 505-843-6300 or email us at hotelabq@hhandr.com and we will be happy to help. You can also visit our Contact Us page for more information.